Motivation .......?
Empathy is one of the essential skills required for effective
leadership in the workplace. It simply means the capacity to understand
or feel what another person is experiencing from within the other
person's frame of reference. It is really important for employers and
managers to cultivate this skill. When employees observe that their
manager understands their feelings, it automatically creates a bond of
trust between them. If they trust you, they will take more effort to
push themselves out of their comfort zone.
The yearly Empathy Index released by 'The Empathy Business', a consultancy based in London, focuses on companies that are successfully creating empathetic cultures. In the 2016 Global Empathy Index, out of total 170 companies, 8 Indian companies were there in the bottom 20 of the list.
Bigger names like Facebook, Google Alphabet, and LinkedIn were in the top 3 positions in the list of the most empathetic companies. On the other side, Indian companies like Bharat Petroleum, Sun Pharmaceutical Industries, and ICICI Bank were the world's least empathetic companies. The report also highlights that some of India's biggest companies have the worst work culture.
Entrepreneur India spoke to few human resource managers to know few ways organizations can encourage a more empathetic workplace and help managers be more empathetic towards their employees.
Communicate to Employees:
According to Manuel D'Souza, Chief Human Resources Officer, Intelenet Global Services, the traditional management approach of driving business at any cost has transformed in recent years to a great extent.
"Today's workplace environment appeals for an evolved approach to management style. When you, as an organization communicate with your employees, they want to know that you understand where they're coming from and what they're feeling. We've come a long way since the time when corporate culture frowned upon expressing emotion at work," said D'souza
The yearly Empathy Index released by 'The Empathy Business', a consultancy based in London, focuses on companies that are successfully creating empathetic cultures. In the 2016 Global Empathy Index, out of total 170 companies, 8 Indian companies were there in the bottom 20 of the list.
Bigger names like Facebook, Google Alphabet, and LinkedIn were in the top 3 positions in the list of the most empathetic companies. On the other side, Indian companies like Bharat Petroleum, Sun Pharmaceutical Industries, and ICICI Bank were the world's least empathetic companies. The report also highlights that some of India's biggest companies have the worst work culture.
Entrepreneur India spoke to few human resource managers to know few ways organizations can encourage a more empathetic workplace and help managers be more empathetic towards their employees.
Communicate to Employees:
According to Manuel D'Souza, Chief Human Resources Officer, Intelenet Global Services, the traditional management approach of driving business at any cost has transformed in recent years to a great extent.
"Today's workplace environment appeals for an evolved approach to management style. When you, as an organization communicate with your employees, they want to know that you understand where they're coming from and what they're feeling. We've come a long way since the time when corporate culture frowned upon expressing emotion at work," said D'souza
